Welcome to Genius Book Publishing, your destination for true crime and music/photography books! We're excited to provide you with a seamless shopping experience and ensure that your orders are handled with care and efficiency. Please take a moment to review our shipping policy to understand the details of how we fulfill and deliver your orders.
Processing Time:
For most of our titles, including print-on-demand books, the processing time ranges from 1 to 4 business days. During this period, our dedicated team prepares your order for printing and packaging. Please note that processing times may vary based on the availability of the book and the complexity of the order.
Shipping Time:
Shipping times depend on your location and the shipping speed you choose at checkout. Orders are shipped from various locations, both within the United States and Europe, to ensure prompt delivery. Once your order is processed and dispatched, you can expect delivery times as follows:
- United States:
- Standard Delivery: Shipping typically takes 5 to 10 business days.
- Express Delivery: Shipping typically takes 1 to 5 business days.
- Europe: For locally printed and shipped books, shipping usually takes up to 5 to 10 business days.
International Shipping (A Pig's Tale):
Our title "A Pig's Tale" is shipped from multiple locations around the United States and offers international shipping. While we strive to provide swift delivery, please be aware that international orders, including those to the Netherlands, might experience delays due to customs processing. Customs clearance times vary, with the Netherlands possibly taking 2 to 4 weeks for customs processing. Unfortunately, we have no control over customs procedures, but we do our best to ensure your order reaches you as quickly as possible.
Order Tracking:
Once your order has been shipped, you will receive a confirmation email containing tracking information. This will allow you to monitor the progress of your shipment and estimate its expected delivery date.
Shipping Charges:
Shipping costs are calculated based on your location and the shipping speed selected during checkout. You'll see the shipping charges before finalizing your order.
Customs, duties, and import taxes:
Genius Books is not responsible for customs charges, added duties, or import taxes imposed on shipments outside the United States. Please take these into consideration when ordering.
Address Accuracy:
To prevent delivery issues, please double-check and ensure that the shipping address provided during checkout is accurate and complete. We cannot be held responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
Order Delays:
While we strive to meet our processing and shipping timelines, unexpected events such as inclement weather, postal service disruptions, and high order volumes can occasionally cause delays. In such cases, we appreciate your understanding and patience.
Returns and Exchanges:
For information regarding returns and exchanges, please refer to our separate Returns & Replacement Policy.
Contact Us:
If you have any questions or concerns about your order's shipping status, delivery times, or any other inquiries, please feel free to reach out to our customer support team at publisher@geniusbooksinc.com.
By shopping with Genius Book Publishing, you agree to our Shipping Policy outlined above. Please note that this policy is subject to change without prior notice, and the version published on our website at the time of your order will apply.
Thank you for choosing Genius Book Publishing. We appreciate your trust in us and hope you enjoy your literary discoveries!